Frequently asked questions

Questions regarding installers & packages, conda, or Navigator

For any questions regarding installers and packages, please refer to Distribution Troubleshooting.

For help with conda, please refer to the official conda documentation.

For help with Navigator, please refer to our Navigator documentation.

General questions

What do I get from business tier that I don't get from the free or starter tiers?

Information about which features are available with each tier is available on our home page.

Can I still keep my personal Anaconda account?

If you have an account under your personal email, and your company wants to add you to their organization under your work email, you can keep your personal Anaconda account. However, you should not use the account associated with your personal email for commercial activities.

Does my personal email address associated with my account follow me to my corporate membership?

It can! Ultimately, whether your personal email is added to your company’s organization or not depends on their SSO implementation. If your company has implemented SSO, you’ll need to use your corporate email to sign in. For more information about SSO, see Enterprise Single Sign-on (SSO).

Organization management

Why didn't my organization member receive an invitation when I sent them one?

If you’ve sent an invitation to a user, but they have not received an email instructing them to join the organization, it is usually because they are already a member.

Go to your https://anaconda.com/app/organizations/<ORG_ID>/users page and search for their email address to see if they are a member. If they are not listed and do not receive the invitation after you resend it, open a support ticket.

Setting up and managing your Anaconda account

How do I verify my account?

Accounts are verified through a link that is sent to the email address you used to sign up.

What happens if I do not receive an email verification?

If you work for a company with strict firewall protections, your verification email may be delayed. Check your email’s spam folder in case it was delivered there. If you don’t find it in your spam folder, please submit a ticket.

Your verification email link must be used within 24 hours. If not, you must generate a new verification email.

What happens if I get an error after clicking the verification link?

Please submit a ticket for account-related questions.

Does my password expire?

No, your password will not expire.

How long will my login remain active?

Anaconda.com allows you to remain logged in until it detects one hour of inactivity. After that, you will need to sign in again.

Authenticating Anaconda

How do I obtain my access token?

For individual subscribers, a private token will be sent to the email address associated with your Anaconda.com account.

For organization members, you can issue yourself a token by following instructions provided here after you have been assigned a seat.

What happens if I lose my access token?

For individual subscribers, you can re-issue yourself a new token here.

For organization members, you can re-issue yourself a new token by following instructions provided here.

Requesting a new token will revoke and deactivate your existing token’s access. Remember to update your access token by running the conda token set <TOKEN> command.

Do I ever need to update my access token?

If you are transitioning from an individual user license to a site license, you will need to update your access token. A site token will provide you with an organization access token that anyone in your organization can use.

What if I need multiple access tokens, like for a team of users?

If you need multiple tokens for your team, each team member must create an Anaconda.com account to obtain an access token.

What happens if someone else uses my token?

If you suspect someone else is using your token, you should immediately re-issue yourself a token. This will deactivate your previous token and revoke it’s access. See What happens if I lose my access token, above.

How do I prevent unauthorized access?

Keep your access token private and secure.

What do I do if my access token does not work?

Please submit a ticket for account-related questions.

When does my token expire?

Your token’s expiration date is based off your subscription’s expiration date. However, renewing your subscription will not extend the life of your token. If you renew your subscription, you will need to sync your token to extend its life to your new subscription expiration date.

Setting up my access

Can I add support to my subscription?

Yes. This is done via a sales agreement. Please contact sales at [e-mail].

How do I activate my account?

To authenticate to Anaconda, please refer to the Authenticating to Anaconda section in the getting started guide.

How do I add repo.anaconda.cloud defaults to the .condarc file?

Setting your token, either via the CLI or by signing into Anaconda Navigator, will automatically configure your .condarc file to use packages from the repo.anaconda.cloud channels main, r, and msys2.

Setting up and managing payments and billing

How do I view my subscription information?

Individual subscription

For individual subscriptions, open the user dropdown menu and select Subscriptions.

How do I manage my subscription?

For instructions on how to manage your individual subscription, see Managing a subscription.

How do I cancel my subscription?

For instructions on how to cancel your subscription, see Canceling a subscription.

Requesting cancellation will initiate revoking any subscription-based access on your account.

Will I get a notification of my cancellation?

Yes, you will receive an email confirming your subscription has been cancelled.

What happens to my current account when I cancel my subscription?

You will have access to Anaconda until the end of the paid subscription period. For example, if you purchased a monthly subscription, your access will last until the end of the month.

How do I access my payment information?

For information on how to access and manage your billing and payment information, see Managing billing information.

How do I change or add credit card information?

For instructions on how to change or add your credit card information, see Managing billing information.

How do I change my organization billing manager?

Only administrators can change member permissions. Administrators cannot change their own permissions.

Navigate to your Organizations page, then select your organization. From the Users page, you can assign a new billing manager by selecting a user, then clicking Assign as Billing Manager. Click Assign as Billing Manager again to confirm.

How can I get my payment history?

You will be emailed receipts for your payments when they are made. You can also view your payment history at any time from Stripe.

For instructions on how to view your payment history, see Managing billing information.

How long does it take to see a payment posted?

Approximately 5-10 business days after payment confirmation, depending upon the bank.

What happens if my credit card is breached?

If your credit card is breached, change your credit card details in Stripe.

For instructions on how to change your credit card information, see Managing billing information.

Who hosts my credit card data?

Stripe. Anaconda does not host your financial data.

What company shows up on my bank statement?

Stripe. Anaconda will show in the description.

When will I be billed, monthly or yearly?

For monthly subscriptions, you will be billed a prorated amount for the current month and on the 1st of every month thereafter.

For yearly subscriptions, you will be billed one year from the date you purchased your current subscription.

Is my membership prorated?

Yes, based on the date of purchase. For example, if you are billed on December 5, you have been charged for the prorated amount between December 5 through December 31.

If I cancel mid-month, how long will I have access to the platform?

You will have until the end of the canceled month.

How do I change my subscription duration? For example, switching from monthly to annual or annual to monthly.

For instructions on how to change your subscription duration, see Managing a subscription.

Do I have to have a credit card on file?

Yes. Purchases require an active and valid card on your profile.

What is your refund policy?

We do not offer refunds or exchanges.

Will I get a receipt?

Yes, we will email your receipt after purchase to the email address associated with your profile.

How do I delete my account and personal data?

For instructions on how to delete your account and remove your personal data, see Managing your personal data.

Anaconda community

How do I report suspicious activity on the platform?

You can report any suspicious activity by submitting a ticket.

How do I report a bug?

You can report bugs or any other errors to our anaconda-issues repo.