> ## Documentation Index > Fetch the complete documentation index at: https://anaconda.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # Frequently asked questions ## Questions regarding installers & packages, conda, or Navigator For any questions regarding installers and packages (Software files and information about the software, such as its name, version, and description, bundled into a file that can be installed and managed by a package manager.), please refer to [Distribution Troubleshooting](https://anaconda.com/docs/reference/troubleshooting.md). For help with conda, please refer to the official [conda documentation](https://docs.conda.io/en/latest/). For help with Navigator, please refer to our [Navigator documentation](https://anaconda.com/docs/tools/anaconda-navigator/main.md). ## General questions > [accordion] What do I get from the Business plan that I don't get from the free or Starter plans? > > Information about which features are available with each plan is available on our [pricing page](https://www.anaconda.com/pricing). > [accordion] Can I still keep my personal Anaconda account? > > If you have an account under your personal email, and your company wants to add you to their organization under your work email, you can keep your personal Anaconda account. However, you should not use the account associated with your personal email for commercial activities. > [accordion] Does my personal email address associated with my account follow me to my corporate membership? > > It can! Ultimately, whether your personal email is added to your company's organization or not depends on their SSO implementation. If your company has implemented SSO, you'll need to use your corporate email to sign in. For more information about SSO, see [Enterprise Single Sign-on (SSO)](https://anaconda.com/docs/anaconda-platform/admin/integrations/esso.md). ## Organization management > [accordion] Why didn't my organization member receive an invitation when I sent them one? > > If you've sent an invitation to a user, but they have not received an email instructing them to join the organization, it is usually because they are already a member. > > Go to your `https://anaconda.com/app/organizations//users` page and search for their email address to see if they are a member. If they are not listed and do not receive the invitation after you resend it, open a [support ticket](https://support.anaconda.com/hc/en-us/requests/new). ## Setting up and managing your Anaconda account > [accordion] How do I verify my account? > > Accounts are verified through a link that is sent to the email address you used to sign up. > [accordion] What happens if I do not receive an email verification? > > If you work for a company with strict firewall protections, your verification email might be delayed. Check your email's spam folder in case it was delivered there. If you don't find it in your spam folder, please [submit a ticket](https://anaconda.zendesk.com/hc/en-us/requests/new?ticket_form_id=360006825553). > > > [!NOTE] > > > > Your verification email link must be used within 24 hours. If not, you must [generate a new verification email](https://auth.anaconda.com/ui/recovery). > [accordion] What happens if I get an error after clicking the verification link? > > Please [submit a ticket](https://anaconda.zendesk.com/hc/en-us/requests/new?ticket_form_id=360006825553) for account-related questions. > [accordion] How do I change the email address associated with my Anaconda account? > > For instructions on how to change the email address associated with your Anaconda account, see [Changing your account email address](https://anaconda.com/docs/anaconda-platform/user/profile-management.md#changing-your-account-email-address). > > > [!NOTE] > > > > Users that log in via Single Sign-On (SSO) are not able to change their email address. > [accordion] Does my password expire? > > No, your password will not expire. > [accordion] How do I reset my password? > > For instructions on how to reset your password, see [Resetting your password](https://anaconda.com/docs/anaconda-platform/user/profile-management.md#updating-your-account-password). > [accordion] How long will my login remain active? > > Anaconda keeps you logged in until it detects one hour of inactivity. After that, you will need to sign in again. > [accordion] How can I check the status of a privacy request? > > You can check the status of a privacy request by navigating to the [Anaconda Privacy Center](https://legal.anaconda.com/policies/en/?modal=take-control), selecting **Verify your identity**, entering your email address, and selecting *Check Status*. > > > [!NOTE] > > > > It can take up to 30 days for a request to be processed. > [accordion] How do I delete my account and personal data? > > For instructions on how to remove your personal data, see [Deleting your personal data](https://anaconda.com/docs/anaconda-platform/user/profile-management.md#deleting-your-personal-data). > > For instructions on how to delete your account, see [Deleting your account](https://anaconda.com/docs/anaconda-platform/user/profile-management.md#deleting-your-account). ## Authenticating Anaconda > [accordion] How do I obtain my access token? > > You can [issue yourself a token by following instructions provided here](https://anaconda.com/docs/anaconda-platform/user/tokens.md) *after you have been assigned a seat*. > [accordion] What happens if I lose my access token? > > You can [re-issue yourself a new token by following instructions provided here](https://anaconda.com/docs/anaconda-platform/user/tokens.md#reissuing-a-token). > > > [!WARNING] > > > > Requesting a new token will revoke and deactivate your existing token's access. Remember to update your access token by running the `conda token set ` command. > [accordion] Do I ever need to update my access token? > > If you are transitioning from an individual user license to a site license, you will need to update your access token (A randomly generated string that proves your identity and permission to access resources like channels, packages, or APIs.). A site token will provide you with an organization access token that anyone in your organization can use. > [accordion] What if I need multiple access tokens, like for a team of users? > > If you need multiple tokens for your team, each team member must create an Anaconda account to obtain an access token. > [accordion] What happens if someone else uses my token? > > If you suspect someone else is using your token, you should immediately re-issue yourself a token. This will deactivate your previous token and revoke its access. See **What happens if I lose my access token**, above. > [accordion] How do I prevent unauthorized access? > > Keep your access token private and secure. > [accordion] What do I do if my access token does not work? > > Please [submit a ticket](https://anaconda.zendesk.com/hc/en-us/requests/new?ticket_form_id=360006825553) for account-related questions. > [accordion] When does my token expire? > > Your token's expiration date is based off your subscription's expiration date. However, renewing your subscription will not extend the life of your token. If you renew your subscription, you will need to [sync your token](https://anaconda.com/docs/anaconda-platform/user/tokens.md) to extend its life to your new subscription expiration date. ## Setting up my access > [accordion] Can I add support to my subscription? > > Yes. This is done via a sales agreement. Please contact sales at [sales@anaconda.com](mailto:sales@anaconda.com). > [accordion] How do I activate my account? > > To authenticate to Anaconda, please refer to the [Authenticating to Anaconda](https://anaconda.com/docs/anaconda-platform/getting-started-with-anaconda-platform.md#issuing-and-setting-your-token) section in the getting started guide. > [accordion] How do I add repo.anaconda.cloud defaults to the .condarc file? > > Setting your token, either via the CLI or by signing into Anaconda Navigator, will automatically configure your `.condarc` file to use packages from the `repo.anaconda.cloud` channels `main`, `r` ([End of Support](https://anaconda.com/docs/reference/policies-practices/software-version-support.md#end-of-support-eos) as of November 2025), and `msys2` ([End of Support](https://anaconda.com/docs/reference/policies-practices/software-version-support.md#end-of-support-eos) as of September 2026). ## Setting up and managing payments and billing > [accordion] How do I view my subscription information? > > Navigate to your [Organizations](https://anaconda.com/app/profile/organizations) page, select your organization, then select **Subscriptions** under Org Management. > [accordion] How do I manage my subscription? > > For instructions on how to manage your subscription, see [Managing a subscription](https://anaconda.com/docs/anaconda-platform/subscriptions.md#managing-a-subscription). > [accordion] How do I cancel my subscription? > > For instructions on how to cancel your subscription, see [Canceling a subscription](https://anaconda.com/docs/anaconda-platform/subscriptions.md#canceling-a-subscription). > [accordion] Will I get a notification of my cancellation? > > Yes, you will receive an email confirming your subscription has been cancelled. > [accordion] What happens to my current account when I cancel my subscription? > > You will have access to your subscription until the end of the paid subscription period. After that, you will only have access to the free Anaconda.com account features. > [accordion] How do I access my payment information? > > For information on how to access and manage your billing and payment information, see [Managing a subscription](https://anaconda.com/docs/anaconda-platform/subscriptions.md#managing-a-subscription). > [accordion] How do I change or add credit card information? > > For instructions on how to change or add your credit card information, see [Managing billing information](https://anaconda.com/docs/anaconda-platform/subscriptions.md#managing-a-subscription). > [accordion] How do I change my organization billing manager? > > > [!NOTE] > > > > Only administrators can change member permissions. Administrators cannot change their own permissions. > > Navigate to your [Organizations](https://anaconda.com/app/profile/organizations) page, then select your organization. From the **Users** page, you can assign a new billing manager by selecting a user, then clicking **Assign as Billing Manager**. Click **Assign as Billing Manager** again to confirm. > [accordion] How can I get my payment history? > > You will be emailed receipts for your payments when they are made. > [accordion] How long does it take to see a payment posted? > > Approximately 5-10 business days after payment confirmation, depending upon the bank. > [accordion] What happens if my credit card is breached? > > If your credit card is breached, change the credit card details attached to your subscription. > > For instructions on how to change your credit card information, see [Managing a subscription](https://anaconda.com/docs/anaconda-platform/subscriptions.md#managing-a-subscription). > [accordion] Who hosts my credit card data? > > Stripe. Anaconda does not host your financial data. > [accordion] What company shows up on my bank statement? > > Anaconda, Inc. will show up on your bank statement. > [accordion] When will I be billed? > > You will be billed on the day you purchased your subscription. For example, if you purchased your subscription on December 5, you will be billed on the 5th of every month. > [accordion] Is my subscription prorated? > > No, subscriptions are not prorated. If you cancel your subscription mid-month, you will have access until the end of the month. > [accordion] If I cancel mid-month, how long will I have access to the platform? > > You will have access until the end of the paid subscription period. > [accordion] Do I have to have a credit card on file? > > Yes. Purchases require an active and valid card on your profile. > [accordion] What is your refund policy? > > We do not offer refunds or exchanges. > [accordion] Will I get a receipt? > > Yes, we will email your receipt after purchase to the email address associated with your profile. ## Anaconda community > [accordion] How do I report suspicious activity on the platform? > > You can report any suspicious activity by [submitting a ticket](https://anaconda.zendesk.com/hc/en-us/requests/new?ticket_form_id=360006825553). > [accordion] How do I report a bug? > > You can report bugs or any other errors to our [anaconda-issues repo](https://github.com/ContinuumIO/anaconda-issues/issues).